Emotional
Intelligence
How should we view intelligence? Howard Gardner pointed out that schools usually consider math and language smart students as intelligent and ignore the other types. What follows is a reading to help put this problem into perspective.
Jesse
Brooks was a smart student—
She graduated at the top of her class and
believed she would have no problem getting a job. However, after ten interviews
and no job offers, she was starting to wonder what was wrong. "At first I couldn't
understand it, I mean, I'm intelligent and hard working why couldn't I get a
job?" Despite having "academic" intelligence, Jesse was missing
the intelligence that many employers are now looking for, emotional
intelligence.
Emotional intelligence (El) is the ability
to
understand your own emotions and the
emotions of people around you. More and more
companies use El assessment tests to recruit new staff. They have found that
people with high El form better relationships with their
colleagues and can
manage themselves better, This benefits the company, in the form of
higher productivity and profit. For example, the French cosmetics company, L'Oreal, started to track the emotional
intelligence of its employees in relation to
their productivity. Their studies showed that employees with high El scores
sold goods worth in total almost $100,000 more than their colleagues with low
El scores. Clearly, employees with high
emotional intelligence are more valuable to
their companies.
Jesse thinks that she spent so much of her
college life studying alone that her social skills did not develop well.
Determined to get straight As, she had not played any team sports or
participated in any school groups, both of which would have helped develop
social skills and emotional intelligence. Although she could motivate herself
to accomplish a goal, she did not know how to work with others, a key to
success in most commercial businesses. Although Jesse might not have a high El
now, psychologists believe she can improve it. Jesse says, "I need to
identify people who are "natural" leaders, who work well with others
and are great motivators. I should watch what they say and how they act in
different situations. Then go out, socialize, and try it out in my own
life."
Questions
1.
What kind of student was Jesse?
2.
How many job interviews did she have?
3.
What did she start to think?
4.
What are more and more companies testing now?
5.
Why is EQ important?
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